top of page
Coffee and Book

Sip & Savor Frequently Asked Questions (FAQ)

Welcome to the Sip & Savor FAQ page! Below you'll find answers to the most common questions about our products, orders, shipping, and more. If you need further assistance, please don't hesitate to contact us.

1. What types of products do you offer?

We specialize in a wide variety of mugs, water cups, and sports water cups. Our collection includes ceramic mugs, insulated travel mugs, stainless steel water bottles, and more, designed to cater to your every sipping need.

2. How can I place an order?

Placing an order is simple:

  1. Browse our product selection on our website.

  2. Select the items you wish to purchase and add them to your cart.

  3. Proceed to checkout and enter your shipping and payment information.

  4. Review your order and confirm the purchase.

3. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Shopify Payments

4. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within 1 to 3 business days of placing it. Please contact us immediately at contact@quenchj.com with your order details.

5. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery through the carrier's website.

6. What is your shipping policy?

We offer free shipping within the USA and Europe. For international orders, shipping rates and delivery times vary based on location. Please refer to our Shipping Information page for more details.

7. Do you ship internationally?

Yes, we ship to various international destinations. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at contact@quenchj.com with your order number and details of the issue. We will resolve the problem promptly.

9. What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition, unused, with tags, and in original packaging. Please refer to our Return Policy page for detailed instructions.

10. How do I initiate a return?

To initiate a return:

  1. Email us at contact@quenchj.com with your order details.

  2. Once approved, send your package to:

    CAROLINE TEAGUE LLC
    9315 CERULEAN DR UNIT 205
    RIVERVIEW, FL 33578

11. Can I exchange an item?

Yes, you can exchange an item by returning the original product and placing a new order for the desired item once the return is approved.

12. Do you offer gift cards?

Currently, we do not offer gift cards. However, you can purchase our products as gifts and include a personalized message.

13. How do I create an account?

Creating an account is easy:

  1. Click on the "Sign Up" button at the top of our website.

  2. Enter your email address and create a password.

  3. Complete your profile information to enjoy personalized services.

14. How can I reset my password?

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password.

15. Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact us at contact@quenchj.com with your order details to discuss available discounts.

16. How do I contact customer support?

You can reach our customer support team via:

17. Are your products eco-friendly?

Yes, many of our products are made from sustainable materials. We are committed to minimizing our environmental impact through responsible sourcing and production practices.

18. Do you offer customization on your products?

Yes, we offer customization options for select products. You can personalize your items by choosing colors, adding engravings, and more. Please check the product page for available customization options.

19. How do I subscribe to your newsletter?

To subscribe to our newsletter, enter your email address in the subscription box located at the bottom of our website. You'll receive updates on new products, special offers, and exclusive promotions.

20. Where are you located?

We are based in Riverview, FL. Our full contact information is as follows:

CAROLINE TEAGUE LLC
9315 CERULEAN DR UNIT 205
RIVERVIEW, FL 33578
USA
Email: contact@quenchj.com
Phone: +1 (908) 954-5226

Sip & Savor
Bringing joy to every sip.

bottom of page