Store Policy

Return Policy

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

Condition: Item must be in the same condition that you received it.
Unused: Must be unworn or unused.
Original Packaging: Includes all original tags and packaging.
Proof of Purchase: Must include the receipt or proof of purchase.

How to Initiate a Return

Contact Us: Email us at contact@quenchj.com to start the return process.
Return Address: Once your return is approved, send your package to:
CAROLINE TEAGUE LLC
9315 CERULEAN DR UNIT 205
RIVERVIEW, FL 33578

Important: Returns sent without prior authorization will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package back to us.

Privacy Policy

Effective Date: December 29, 2024

Overview

This Privacy Policy explains how Sip & Savor ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at Sip & Savor (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Effective Date."

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services, communicate with you, comply with legal obligations, and protect our rights and the rights of our users.

What Personal Information We Collect

Directly from You: Contact details, order information, account information, and customer support information.
Usage Data: Information about your interaction with the Services, including device information, browser information, and IP address.
Third-Party Sources: Information from service providers like Shopify and payment processors.

How We Use Your Personal Information

Providing Services: Processing payments, fulfilling orders, managing accounts, and enhancing your shopping experience.
Marketing and Advertising: Sending promotional communications and displaying tailored advertisements.
Security and Fraud Prevention: Detecting and preventing fraudulent activities.
Communicating and Improving Services: Providing customer support and improving our Services.

Cookies

We use Cookies to enhance your experience, run analytics, and tailor advertising. You can control Cookies through your browser settings.

Your Rights

Depending on your location, you may have rights to access, delete, correct, or restrict the use of your personal information. Contact us to exercise these rights.

Contact Us

If you have any questions about our Privacy Policy, please contact us:

Email: contact@quenchj.com
Phone: +1 (908) 954-5226
Address:
CAROLINE TEAGUE LLC
9315 CERULEAN DR UNIT 205
RIVERVIEW, FL 33578
USA

Terms of Service

Effective Date: December 29, 2024

Overview

These Terms of Service ("Terms") govern your use of our website at Sip & Savor (the "Site") operated by CAROLINE TEAGUE LLC ("we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

Sections:

Online Store Terms
General Conditions
Accuracy, Completeness, and Timeliness of Information
Modifications to the Service and Prices
Products or Services
Accuracy of Billing and Account Information
Optional Tools
Third-Party Links
User Comments, Feedback, and Other Submissions
Personal Information
Errors, Inaccuracies, and Omissions
Prohibited Uses
Disclaimer of Warranties; Limitation of Liability
Indemnification
Severability
Termination
Entire Agreement
Governing Law
Changes to Terms of Service
Contact Information

Contact Us

If you have any questions about our Terms of Service, please contact us:

Email: contact@quenchj.com
Phone: +1 (908) 954-5226
Address:
CAROLINE TEAGUE LLC
9315 CERULEAN DR UNIT 205
RIVERVIEW, FL 33578
USA

Shipping Policy

Effective Date: December 29, 2024

Order Processing

Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Notification: You will receive a notification when your order has shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

Free Shipping: We offer free shipping for all orders within the USA and Europe.
USA Delivery: Typically within 7 days from the date of shipment.
Europe Delivery: Typically within 15 days from the date of shipment.

International Shipping

Availability: Shipping to various international destinations.
Rates & Delivery Times: Vary based on location.
Customs and Duties: International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information. Sip & Savor is not responsible for these charges.

Order Tracking

Tracking Information: Provided via email with a tracking number.
Availability: Allow up to 48 hours for tracking information to become available.
Assistance: Contact us at contact@quenchj.com for any questions about your order status.

Shipping to P.O. Boxes

We strive to accommodate shipping to P.O. boxes, though some carriers may have limitations. Contact our customer support for assistance with specific P.O. box delivery requirements.

Contact Us

Email: contact@quenchj.com
Phone: +1 (908) 954-5226
Address:
CAROLINE TEAGUE LLC
9315 CERULEAN DR UNIT 205
RIVERVIEW, FL 33578
USA

Cookie Policy

Effective Date: December 29, 2024

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, work more efficiently, and provide reporting information.

Why do we use cookies?

We use first and third-party cookies for several reasons:

Essential Cookies: Required for technical reasons to operate our website.
Performance and Functionality Cookies: Enhance the performance and functionality of our website.
Analytics and Customization Cookies: Collect information to understand how our website is used and to customize your experience.
Advertising Cookies: Make advertising messages more relevant to you.
Social Networking Cookies: Enable you to share content on social media platforms.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can set your preferences in the Cookie Consent Manager, which is available in the notification banner and on our website. Essential cookies cannot be rejected as they are necessary to provide services.

You can also adjust your browser settings to refuse cookies, but this may affect your experience on our website.

Changes to this Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top indicates when it was last updated.

More Information

If you have any questions about our use of cookies or other technologies, please email us at contact@quenchj.com.

Contact Information:

Email: contact@quenchj.com
Address:
CAROLINE TEAGUE LLC
9315 CERULEAN DR UNIT 205
RIVERVIEW, FL 33578
USA
Phone: +1 (908) 954-5226

Sip & Savor
*Bringing joy to every sip.*